How do I return or exchange an item?

How do I return an item?

We want you to be completely satisfied with every purchase you make from RadiantSkinClinic.com. Should you need to return an item to us for any reason, please contact our Clinic at customerservice@radiantskinclinic.com to obtain an RMA (return merchandise authorization). Receiving an RMA number speeds up the process. A copy of the invoice included with the return also helps to identify the order quickly.

There is a 20% restocking fee for the processing of returns.

How do I exchange an item?

Have you determined that a you ordered the wrong product or the product did not work well for you? You may exchange the product for either the correct product or another product that is a better fit. Should you need recommendations on products that are a better fit based on your needs, please feel free to contact our customer service line to speak with an esthetician who is educated to provide you with recommendations.

There are no restocking fees associated with exchanges however you are responsible for the shipping charges associated with the return and reshipping. Please contact our Clinic to obtain an RMA (return merchandise authorization). Receiving an RMA number speeds up the process. A copy of the invoice included with the return also helps to identify the order quickly.